Returns & Exchanges

Because our meals are fresh, perishable, and personalized to your dog's specific needs, we cannot accept physical returns of opened or unopened food. If your dog doesn't love their new diet, please contact us within 30 days of delivery so we can help find a solution or issue a refund for your first box.

1

Contact Our Care Team

Reach out to us via email or phone within 30 days of receiving your first order to discuss any issues with the recipes or transitions.

2

Try a Transition Adjustment

Our experts can provide customized feeding strategies or recipe swaps to ensure your dog is adjusting properly to their new fresh food diet.

3

Donate Your Remaining Food

Instead of shipping fresh food back, we encourage you to donate any remaining unopened packs to a local animal shelter or a friend's pup.

4

Receive Your Refund

Once we have processed your request, a refund for your initial trial box will be credited back to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing